Drift Solutions UG

Agentic Cost Model & Pilot Pricing

Cost per case as a function of volume, agent usage and engineering time — and the pilot price that comes out of it. Every figure below is an input you can change; nothing is hard-coded.

Scenario Model
Deflection rate45%
0%every second case95%
Share of enquiries the agent closes without a human ever touching them.
Volume250
25cases per month10,000
Drag to see how cost per case and savings move with scale.
Suggested pilot price
Cost per case
Monthly run cost

Monthly cost composition

Model inference
Retrieval / grounding
Platform & storage
Support & engineering
Total per month
Variable (scales with volume)
Fixed (independent of volume)

Pilot economics

Build (one-off)
Run cost over pilot
Total cost to deliver
Price · setup fee
Price · per month
Pilot contract value
Contribution
Effective recovery on your time

Sanity check vs. a quoted price

Quoted contract value
Gross margin at that price
Volume ceiling at that pricecases/month before the fee stops covering cost
Headroom on today's volume
Recovery on your time at that price

Steady state · year one after pilot

Annual run cost
Annual price at target margin
Equivalent monthly
Annual contribution

Savings vs. handling it by hand

Same volume, two ways of serving it. The left column is what the work costs today at the staff cost and handling time you entered; the right is what it costs once the agent absorbs the deflected share and shortens the rest. Move the deflection slider to see how sensitive the case is to that one assumption.

Today · all manual
per month · per case
Cases handled by staff
Staff time consumed
Annual cost
With Drift
per month · per case
Cases still reaching staff
Staff time consumed
Fee to Drift
Annual cost
Net saving
Per year
Return per € spent
Payback
Staff time freed

Where the case turns

Break-even deflectionbelow this the fee costs more than the time it saves
Headroom on today's assumption
Break-even volume at this deflectioncases/month needed for the fee to pay for itself

Savings across deflection rates

The same engagement at every plausible deflection rate, so the discussion can be about which row is realistic rather than whether the model is rigged.

DeflectionCases to staffStaff hours / moStaff cost / mo + Drift feeTotal / moSaving / moSaving / year

Volume sensitivity

What the same engagement costs and yields at different volumes. Fixed cost and your engineering time stay flat, so cost per case falls quickly — this is the argument for pricing in bands rather than per case.

Cases / monthCases / yearVariable costTotal monthly cost Cost per casePrice @ target marginMargin at quoted price

Tier builder

Monthly price for each volume band at the target margin, rounded to a sellable number. Use these as the published tiers; the band ceiling is the fair-use cap written into the contract.

TierIncluded cases / yearCases / monthCost / month Price / monthPrice / yearEffective € per case